Legal Document — Last Revised: 2026

bc11 Terms and Conditions

This page details all legal conditions, account policies, bonus rules, payment terms and responsibility-related information for using the bc11 platform.

These terms apply to all users. Please read carefully before accessing the platform.

Last Updated: 1 January 2026. A notification will be sent to your registered email in the event of any changes.

Table of Contents

  1. General Terms and Conditions
  2. Eligibility and Registration
  3. Account Management
  4. Deposits and Withdrawals
  5. Bonuses and Promotional Offers
  6. Gaming Rules
  7. Prohibited Activities
  8. Limitation of Liability
  9. Privacy and Data Protection
  10. Changes to Terms
  11. Account Closure and Suspension
  12. Contact and Complaints

01General Terms and Conditions

By accessing the bc11 platform, opening an account or using any of its services, you are considered to have read, understood and agreed to comply with the full contents of these terms and conditions. These terms form a legally binding agreement between bc11 and the user.

bc11 operates a reliable online gaming and sports betting platform for users in Bangladesh. In these terms, "platform" or "site" refers to bc11.cam and all its subdomains, mobile versions and applications.

Important: These terms and conditions may be changed at any time. Continuing to use the platform after any change means you have accepted the updated terms.

These terms must be read together with bc11's Privacy Policy and Responsible Gaming guidelines. Those documents form an integral part of these terms.

02Eligibility and Registration

To open an account on the bc11 platform and use its gaming services, the following eligibility requirements must be met:

  • You must be at least 21 (twenty-one) years of age — for users aged 21 and above only.
  • You must open an account in your own name and with accurate information — opening an account on behalf of someone else or with false information is strictly prohibited.
  • Each person may hold only one account — maintaining multiple accounts will result in all accounts being cancelled.
  • You must open an account voluntarily and of your own free will, not under pressure from any third party.
  • All information provided at the time of registration must be true, accurate and up to date.

Identity Verification (KYC)

bc11 reserves the right to verify a user's identity at any time. The following documents may be requested in connection with a withdrawal request or security concern:

  • A clear photo of your National ID (NID) or passport.
  • Your most recent mobile banking statement or bank statement.
  • A utility bill or other official document as proof of address.
Warning: Withdrawal requests may be put on hold until KYC verification is complete. Failure to provide documents in a timely manner may result in temporary account suspension.

03Account Management

The security of your bc11 account is entirely your responsibility. Please follow the rules below when managing your account:

Login Credentials Security

  • Keep your username and password completely confidential — do not share them with anyone.
  • Avoid using passwords that are easy to guess; choose a strong and unique password.
  • If you suspect unauthorized access, contact the support team immediately.
  • If you log in from a public computer or an unfamiliar device, make sure to log out afterwards.

Updating Your Information

If any account details change (mobile number, email, banking information), notify the support team immediately. bc11 will not be responsible for any delays or complications in transactions caused by outdated information.

An account is personal property — selling, transferring or renting it to another person is strictly prohibited. Any violation of this rule will result in all funds in the account being forfeited.

04Deposits and Withdrawals

Deposit Methods and Limits

bc11 accepts deposits through the most widely used mobile banking services in Bangladesh. The minimum deposit amount for all methods is:

  • Minimum deposit: ৳500 (applicable to all methods).
  • Accepted methods: bKash, Nagad, Rocket, Upay, bank transfer.
  • All deposits are processed in Bangladeshi Taka (BDT/৳).
  • No additional fee applies to deposits.
  • Once a deposit is credited to your account, it may only be used for gaming purposes.

Withdrawal Policy

  • Minimum withdrawal: ৳500.
  • Standard withdrawal processing time: 5 to 30 minutes.
  • Withdrawal requests will only be sent to registered payment accounts — withdrawals to third-party accounts are not permitted.
  • Large withdrawal requests may take additional time for review if KYC verification has not been completed.
  • Withdrawals will not be processed if applicable bonus wagering requirements have not been met.
Warning: bc11 reserves the right to temporarily hold any withdrawal request and conduct an investigation if fraud or inconsistent transactions are suspected.

05Bonuses and Promotional Offers

bc11 provides various bonus offers for new and regular users. The following general conditions apply to all bonuses:

Welcome Bonus

New users will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 15 times (15x). This means the bonus amount must be wagered 15 times before it can be withdrawn.

  • The welcome bonus applies to the first deposit only — not to subsequent deposits.
  • After claiming a bonus, the wagering requirement must be met within the specified time limit.
  • Only one welcome bonus may be claimed per household or per IP address.
  • If bonus abuse is found, the bonus and any winnings earned through it will be forfeited.

VIP Program

The bc11 VIP program has three tiers. Users can move to a higher tier through regular gaming:

  • Bronze tier — weekly cashback of up to 0.4%.
  • Silver tier — weekly cashback of up to 0.8%.
  • Gold tier — weekly cashback of up to 1.2%.
VIP cashback is credited to the account every Monday at a set time. Cashback is added directly to the balance and has no separate wagering requirement.

Other Promotional Offers

bc11 runs special promotions from time to time on various occasions (Eid, Pohela Boishakh, Victory Day, IPL or BPL season). Each such offer will have its own terms and conditions, which will be published when the offer is launched.

06Gaming Rules

Various gaming services are available on the bc11 platform — slots, live casino, sports betting, fishing games and more. The following general rules apply to all games:

  • All game results are determined through a Random Number Generator (RNG) or a live dealer — no result is predetermined.
  • If internet connectivity is lost during a game, bc11's server records will be considered final.
  • bc11 reserves the right to reclaim any winnings incorrectly awarded due to a technical error.
  • In sports betting, each event has its own betting rules — bets will be settled according to the applicable rules in the event of a match starting or being cancelled.
  • For determining the results of cricket, football or other sports, the announcement of the relevant international governing body will be considered final.
Gaming is a form of entertainment. Winning is not guaranteed. Always play within your means and follow the Responsible Gaming guidelines.

07Prohibited Activities

The following activities are strictly prohibited in order to maintain the security and fairness of the bc11 platform:

  • Opening multiple accounts or using multiple identities to take advantage of bonuses.
  • Operating gaming through bots, scripts, automated software or artificial intelligence.
  • Attempting to influence betting or gaming outcomes by colluding with other players.
  • Using the platform for money laundering or illegal financial activities.
  • Any form of hacking or unauthorized access attempt targeting the platform's software, servers or security systems.
  • Registering an account with false information or using forged documents in the KYC verification process.
  • Managing an account on behalf of a minor or an ineligible person.
Consequences: If any of the above activities are found, the account will be permanently closed, all funds will be forfeited and legal action will be taken if necessary.

08Limitation of Liability

bc11 is committed to providing the highest quality service. However, bc11's liability will be limited in the following circumstances:

  • Losses caused by internet connectivity issues, disruption to third-party services or unexpected technical errors.
  • Financial loss resulting from theft of a user's login credentials or unauthorized access, where such loss is due to the user's own negligence.
  • Service unavailability during scheduled platform maintenance periods.
  • Service disruption caused by natural disasters, changes in state law or other force majeure events.

In any circumstance, bc11's maximum liability will be limited to the amount of the transaction in question.

09Privacy and Data Protection

bc11 gives the highest priority to the security of users' personal information. Our platform uses SSL (Secure Sockets Layer) encryption technology to keep all data secure.

  • Users' personal information is not sold to any third party.
  • Users' information is not shared with anyone other than government authorities, except where legally required.
  • Payment information is protected by the highest standard of security technology.

To learn more about data protection, please read our Privacy Policy.

10Changes to Terms

bc11 reserves the right to change, add to or cancel these terms and conditions at any time. For significant changes:

  • Prior notice will be sent to the registered email address.
  • The date of the change will be noted on the platform's homepage and on this page.
  • Continuing to use the platform after a change means the new terms have been accepted.
  • If a user does not agree with the updated terms, they may request account closure at any time.

11Account Closure and Suspension

Closure at the User's Request

Any user may request account closure at any time. To do so, contact the support team via 24/7 live chat or email. Please withdraw any outstanding balance before the account is closed.

Suspension or Closure by bc11

bc11 may temporarily suspend or permanently close an account in the following circumstances:

  • If any clause of these terms and conditions is violated.
  • If registration is completed with false or misleading information.
  • If unusual or suspicious activity is detected on the account.
  • If documents are not provided within the required time during KYC verification.
To request Self-Exclusion or a Cooling-Off Period under Responsible Gaming, contact our support team directly or visit the Responsible Gaming page.

12Contact & Complaints

If you have any questions about these terms and conditions, wish to file a complaint, or need assistance, please contact our support team:

Support Center

The bc11 support team is available seven days a week, twenty-four hours a day to serve you in Bengali.

Live Chat
24/7 instant support — in Bengali
Service Hours
Service hours: 24 hours, 7 days (BST UTC+6)

After a complaint is submitted, bc11 will review it as soon as possible and inform you of the resolution. For complex complaints, additional information may be requested.

Age Restriction: bc11 is for individuals aged 21 and above only. Keep minors away from gaming. Gambling can cause financial harm — always play responsibly.