bc11 Privacy Policy

Registration Information

When you create an account on bc11, we collect the following information:

• Full name (in both Bengali and English formats)
• Date of birth (for age verification — only users aged 21 or above may register)
• Email address
• Mobile number
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account)
• Preferred language and currency

Identity Verification Information (KYC)

To confirm financial transactions and meet legal requirements, bc11 may need to verify your identity. The following documents may be collected at this stage:

• National ID card (NID) or passport copy
• Proof of current address (utility bill or bank statement)
• Proof of ownership of payment method

Automatically Collected Information

When you browse bc11, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Date, time, and duration of page visits
• Links clicked and list of pages viewed
• Referral source (where you came from before reaching our site)
• Information obtained through cookies and similar tracking technologies

Transaction and Gaming Information

While playing on bc11 and conducting financial transactions, the following information is recorded automatically:

• Deposit and withdrawal amounts, dates, and methods
• Game play history (type, amount, result)
• Details of bonus and promotion usage
• VIP points and cashback information
• Records of contact with customer service

Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing financial transactions and completing deposits and withdrawals
• Managing bonuses and promotional offers
• Providing VIP program benefits (Bronze, Silver, Gold)
• Ensuring customer support services

Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Preventing financial fraud and money laundering
• Enforcing age restrictions (for users aged 21 and above only)
• Monitoring suspicious activity

Service Improvement and Personalization

• Recommending games and offers based on your preferences
• Improving website performance and user experience
• Testing new games and features
• Evaluating and improving service quality

Communication and Marketing

With your consent, bc11 may send the following communications:

• Transaction notifications and confirmation messages
• Information about special bonuses, promotions, and events
• Security alerts
• Policy change notifications

You can unsubscribe from marketing messages at any time.

Responsible Gaming

bc11 is deeply committed to preventing gaming addiction. For this purpose, we analyze your gaming behavior data and, where needed, provide limit-setting or self-exclusion options. For more details, visit our Responsible Gaming page.

Service Provider Partners

Information may be shared with third-party suppliers who operate services on behalf of bc11, such as:

• Payment processing organizations (bKash, Nagad, Rocket, Upay, banks)
• Identity verification service providers
• Technology and hosting service providers
• Game software developers (only information necessary for game operation)

We have agreements with all these partners that ensure they keep your information secure and use it only for the specified purposes.

Legal Obligations

bc11 may be legally required to disclose information in the following circumstances:

• To comply with a court order or judicial directive
• To assist law enforcement agencies in investigations
• To comply with anti-money laundering (AML) laws
• To meet national security requirements

Business Transfers

If bc11 undergoes a merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such a case, we will notify you in advance and ensure that the new authority maintains the standards of this privacy policy.

Essential Cookies

These cookies are essential for the basic operation of the site. Without them, the site will not function correctly:

• Maintaining login sessions
• Storing security tokens
• Retaining shopping cart or game session data
• Remembering language and region preferences

Functional Cookies

These cookies remember your preferences to create a personalized experience:

• Remembering preferred games or categories
• Saving display settings
• Restoring information from previous sessions

Analytical Cookies

These cookies help us understand how users are using the site so we can improve service quality:

• Identifying the most frequently visited pages
• Detecting errors and issues
• Measuring loading times and performance

Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may disrupt some site functions.

Technical Protection

• SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption
• Database Encryption: Stored data is kept in encrypted format
• Firewall: Advanced network security measures
• Two-Factor Authentication: An extra layer of security for logging into your account
• Regular Security Audits: Periodic evaluations by third parties

Organizational Security

• Providing staff training on data protection
• Access to data is restricted only to staff who need it (Need-to-Know basis)
• Hiring staff under confidentiality agreements
• Developing and implementing a security incident response plan

Account Information

Your registration details and profile are retained for as long as your account is active. Even after account closure, certain information may be kept for a defined period to meet legal obligations.

Financial and Transaction Data

Transaction records must be retained for an extended period in accordance with financial regulations and accounting rules. This information is also kept for dispute resolution and legal requirements.

Communication Records

Records of your interactions with customer support are retained to ensure service quality and to assist with future inquiries.

Data Deletion Request

Unless subject to legal obligations, you may request the deletion of your personal data. Once the request is received, we will complete the process within the designated timeframe.

Age Restriction

bc11 services are for users aged 21 and above only. We do not knowingly collect any information from minors. Age verification is in place during registration.

If We Receive Data from a Minor

If we become aware that a minor has created an account on bc11, we will immediately close that account and delete all associated data. If you suspect that a minor is using our platform, please notify our support team.

Cross-Border Data

bc11's servers and service partners may be located in various countries. When transferring data internationally, we ensure that:

• Transfers are carried out through practically secure methods
• The receiving party follows appropriate data protection standards
• Protection is guaranteed through contractual agreements
• All transfers are conducted in compliance with applicable law

Notice of Changes

bc11 may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• By displaying a notice on the website
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of the page

Continued Consent After Changes

If you continue to use bc11 after a policy change, it will be assumed that you have accepted the new policy. If you do not agree to the changes, you have the right to close your account.